By placing an order with Askurin Enterprise, you agree to these terms. Please read them before you buy.
In short
No refunds for change of mind. Faulty, damaged or wrong item? Tell us within 7 days with photos or video. After checking, we will replace it or refund you (our choice). This does not affect your legal rights. Electrical appliances are 220–240V, UK 3-pin plug.
1. About us
Askurin Enterprise is an online business registered with ROCBN, Brunei Darussalam (Reg. no. P30017926).
Contact: WhatsApp +673 741 7202 | Email sales@askurin.com. Orders are taken through our social media and WhatsApp.
2. Products and prices
- All prices are in Brunei Dollars (BND). Photos are for illustration; the real item may look slightly different.
- Items shown as "In Stock" are available now. Items shown as "Incoming Stock" are on the way (see section 6).
- Our electrical appliances are 220–240V with a UK 3-pin plug. We do not supply plug adapters.
- If we make a pricing or listing mistake, we will tell you and you may confirm or cancel before you pay.
- Quotations are valid for 7 days from the date on the quotation, unless the quotation says otherwise. After that, prices may change.
3. Orders
An order is confirmed when we confirm it by message. Stock is reserved for you once confirmed, until payment is received or for the time we tell you when you order.
4. Payment
You may pay by bank transfer or by cash.
- Bank transfer: our account details are given when you order. Please send us the transfer receipt. We release the item after payment is received.
- Cash: paid on delivery or on collection.
5. Delivery and self-collect
- Delivery: the delivery fee depends on the distance and is told to you before you confirm your order.
- Self-collect: free of charge, in Tutong. The exact collection point is given after your order is confirmed.
Delivery times are estimates. Please be available at the agreed time. If we cannot hand over the item because you are unavailable, we will arrange a new time and an extra delivery fee may apply.
The item becomes your responsibility once it is handed to you.
6. Incoming stock and pre-orders
Dates shown for incoming stock and pre-orders are estimates only and may change. We will keep you updated.
- Deposit: a pre-order is confirmed once you pay a 50% deposit. The balance is paid when the item arrives, before handover.
- If we cannot supply it: if the item does not arrive or we can no longer supply it, we will offer you a full refund of what you have paid for that item.
- If you cancel: if you cancel before we have ordered the item from our supplier, we will refund your deposit in full. If you cancel after we have ordered it, we may keep the deposit, up to the costs we have already paid for your order.
7. Checking your item
Please check your item as soon as you receive it. We suggest recording a short unboxing video.
If there is a problem, tell us within 7 days of receiving it, with photos or video.
8. No refunds, and what we do if something is wrong
- No refunds or exchanges for change of mind, wrong choice, or because the item is no longer needed.
- If the item is faulty, damaged on arrival, wrong, or not as described, and you tell us within 7 days, we will check the problem (we may ask for photos or video, and for the item to be returned to us). We will then replace it or refund you, whichever we decide. The item should be in its original packaging and not misused.
- We do not cover damage from misuse, dropping, water, using the wrong voltage or plug, or normal wear and tear.
- These terms do not take away any rights you have under the laws of Brunei Darussalam.
9. Warranty
We do not give our own warranty beyond the 7 days in section 8. Where the manufacturer gives a warranty, we will try to help you but cannot guarantee the result.
10. Safe use
Please use appliances as the manual says. To the extent allowed by law, we are not responsible for harm or damage caused by misuse.
11. Your personal information
We collect your name, phone number and address only to complete your order and delivery. We do not sell your information. We share it only when needed for delivery.
The order form on this website does not store anything you type. It only opens WhatsApp with your message ready to send.
12. Complaints
Message us on WhatsApp +673 741 7202 or email sales@askurin.com. We will reply as soon as we can and work with you to fix the problem.
13. Changes and governing law
We may update these terms. The terms at the time of your order apply to that order. These terms follow the laws of Brunei Darussalam.